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FAQ Category: Surf & Beach

Do you offer gift cards?

Yes. Gift cards can be purchased online or by emailing info@wacosurf.com. Gift Cards: Standard Resort Credits:

How are the waves made?

Let’s just say: it’s proprietary…and way more advanced than “a guy named Reef with a bodyboard in the corner.” 😉

What is your cancellation policy?

All cancellation policies (surf, waterpark, lodging) are outlined on our Waco Surf Cancellation Policies page. Please review before booking.

What happens in bad weather?

We operate rain or shine, and all sales are final. If there is lightning within 10 miles: If surf is canceled by the resort for any reason, a Surf Resort Credit valid for 12 months will be issued. Travel costs are not reimbursed.

This is a tough one for everyone.

When a major component like a pump fails, it’s disappointing all around – for your team, for the guests who were looking forward to riding, for the manufacturer, and for us. The good news is that these situations are extremely rare. The bad news is that, unfortunately, this time it happened.

I want you to know that nobody is treating this as “someone else’s problem.” Whether the root cause ultimately sits with FlowRider, the manufacturer, or elsewhere in the supply chain, we are taking ownership of helping get this resolved and getting your FlowSurf back in operation as quickly as possible.

Since the issue was identified, all parties have been working with urgency. Conversations are happening daily, actions are being taken immediately, and everyone involved understands the importance of minimizing downtime for your venue and your guests.

We know there were riders booked and excited to get on the wave, and we’re genuinely sorry for the disruption this has caused. Please know that restoring operations is our top priority, and we will continue pushing every avenue available to accelerate the solution.

Thank you for your patience, partnership, and understanding. We will keep you updated every step of the way.

Sincerely,

Marsh

FlowRider